Management Software with PF, ESI, Bonus,
Gratuity, Leaves, Loans, Reimbursement, Income Tax and HR module.
includes Form16, Form12BA, Form16AA, Form16A,
Quarterly eTDS Returns and some reconciliation reports.
Accounting and Inventory Software.
ERP with FA, Payroll, Inventory, TDS, Fixed Assets Modules.
Guaranteed Response Time Guaranteed initial response on all
service requests within a maximum number of business hours
upon receipt of such request by NextGen Maximum
of 8 business hours.
New Releases Your Plan provides you with new releases to your
licensed NextGen products at no additional cost.
Personalized Support set you apart from the rest. The Premier
Plan provides you with a one-to-one relationship with a Sr.
Support Technician. This individual will be knowledgeable with
your current hardware and software installation. They will
draw upon the full resources of NextGen to assist
Telephone Support You has access to qualified technicians to
help you meet your goals and objectives.
Incident management Sometimes Helpdesk support is not enough.
Our incident management process ensures you receive prompt and
appropriate responses. We work closely with you to fully
understand your issue, identify your timeframe for resolution
and provide the right solution. When appropriate our helpdesk
personnel will pass your call to a qualified systems analyst.
Typical types of requests include changes in hardware or
operating systems, data fixes and errors, sophisticated
reporting questions and all other advanced needs.